Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

ABL Health deliver the Healthy Lifestyles service in Gloucestershire, commissioned by Gloucestershire County Council. This transformative service seeks to work collaboratively with communities to transform the lives of the local population. The service will support residents to help them lose weight, stop smoking, reduce alcohol consumption, get more active and improve their wellbeing – all embedded in sustainable behaviour change. The service will also deliver the Healthy Beginnings programme supporting families and young children and the Healthy Workplace award scheme.

You will provide administrative support to Gloucestershire Service. You will work with the Admin Lead and the rest of the team to ensure the smooth running of the office and the administration of the programs to meet targets and deadlines. Responsible for a range of administration, you will be based in our Gloucester office.

• Provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.
• Ability and experience of working to own initiative in an administration role.
• Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
• Work within a busy office as part of a team and provide general clerical and administrative support, including word processing and filing routine correspondence, following established systems for allocation and completion of work.
• Provide professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
• Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
• Book appointments for clients and use appropriate calendar software.
• Record client data accurately on the appropriate service database.
• Exchange information using IT systems, including Excel and Word, using word processing, spreadsheet, and in-house database.
• Be able to encourage and assess the client's readiness for specific behaviour change.
• Work with service leads to source new venues.
• Weekly monitoring of workload and service targets.
• Dispense Nicotine Replacement Therapy through postal services.

• GCSE or equivalent in Mathematics and English Language (level C and above)
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
• Clear understanding and experience of Confidentiality and Information Governance
• Ability to use general Microsoft Office packages including Excel, Word, PowerPoint and Outlook
• Experience of producing draft letter templates
• Able to adapt to change efficiently
• Deal with a wide range of services within the company

If you have any questions about the role or would like to discuss the post further, please contact the HR department on or email