Front desk hotel manager

Overview

Languages:

English

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers  complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory

• 5-10 people

• MS Word
• Central reservation system (CRS)
• MS Excel
• MS Outlook

• Bondable

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Standing for extended periods

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

• Dental plan
• Health care plan
• Vision care benefits

• Free parking available
• Paid time off (volunteering or personal days)