Manage Services Workload Coordinator

Req

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

We are seeking a highly organized and analytical MS Workload Coordinator to oversee the coordination, scheduling, and optimization of operational workloads. In this role, you will act as a central point for managing Change requests, balancing resource availability, and ensuring smooth execution of client and internal tasks.

• Manage and prioritize incoming work and Change requests using standard productivity and tracking tools.
• Validate request details, confirm requirements with clients, and ensure schedules align with operational constraints.
• Analyze the scope, severity, and potential impact of each request.
• Plan and coordinate work based on resource availability, ensuring efficient distribution of workloads.
• Assign tasks to technicians, confirm acceptance, and conduct ongoing follow-ups.
• Re-negotiate timelines as needed.
• Identify recurring issues and recommend improvements.
• Collaborate with internal stakeholders.
• Adjust schedules to manage over-allocations.
• Investigate root causes of missed appointments.
• Support technicians throughout task execution.
• Coordinate cross-team change requests.

• Experience in project management, ITSM, or change management.
• Strong understanding of ITIL, especially Change Management.
• Excellent communication skills.
• Analytical decision-making abilities.
• Strong organizational and multitasking skills.
• Proficiency with change/ticket management tools.
• Ability to work under pressure.
• Knowledge of technical environments is an asset
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Adequate knowledge of French is required for positions in Quebec.

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada :
Quebec :
Montreal
Canada :
New Brunswick :
Fredericton
Canada :
New Brunswick :
Moncton
Canada :
Newfoundland :
St. John's
Canada :
Nova Scotia :
Halifax
Canada :
Ontario :
Toronto

Work Arrangement: Hybrid

Final date to receive applications: 03/04/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs.

Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team…