Systems Analyst

We are seeking an End User System Specialist to deliver superior quality solutions through World-Class end user experiences that exceed expectations of the J.D. Irving businesses and their customers, resulting in empowering the organization with Information on demand.

As a technologist, you will develop and deliver end user computing solutions that enable business agility and effectiveness. You will have experience in a complex enterprise environment with a successful track record of delivery, and a deep understanding of technology and how it is applied to enable the business.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Deliver a seamless end user experience with a “Customer First” approach

Provide expert technical support for all Unified Communication solutions

Ensure the stability, reliability, and optimal performance of the environment

Develop, implement and maintain policies for implementing, configuring, maintaining, operating and securing infrastructure

Engage in the certification and introduction of new equipment and software for our services and customers (executing testing and acceptance)

Manage the implementation and resolution of incidents, problems, changes, service requests and maintenance releases

Monitor and analyze infrastructure capacity and performance, recommending improvements to meet evolving business needs

Participate in an on-call rotation to serve and support our customers

Stay current with industry trends and advancements in End User Computing technologies

Provide coaching, mentoring, and technical knowledge transfer to build team expertise in a collaborative and supportive manner

Ensure Service Desk Analysts has the right information on Unified Communication Solutions to ensure top-tier customer experience

Qualifications

Education Required:

Bachelor's Degree in Computer Science, Engineering, or a related discipline

3-8 years of experience

Expertise in M365 Services (Office, Windows 10/11, One Drive, Teams, Microsoft Teams Rooms)

Expertise in Collaboration (Cisco Telepresence, Microsoft Teams Rooms)

Experience with end point management products i.e Intune and SCCM

Certifications – CCNA/CCNP in Collaboration, Microsoft 365 (Desktop, Azure, Teams)

Experience working in a cross functional environment

About the Team
The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offerthe opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries.

As a member of theJDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team.

Come help JDI IT Raise the Bar!

About Us
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or…