Infrastructure Specialist

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people‑oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2025!

What We Offer
At SNB, our people are at the heart of everything we do. We are:

Human-Centered:  We prioritize well‑being and flexibility for our employees.

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Purpose:

Every project you work on makes a real difference for New Brunswickers.

Empowered to Decide:  We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

The Technology Services Division of Service New Brunswick is searching for an individual who would enjoy a meaningful and rewarding career in the support and advancement of large‑scale thin client solutions and virtual desktop services throughout the GNB enterprise. As an Infrastructure Specialist, you will provide technical leadership to a team that manages the delivery of published resources for a suite of software systems used by health professionals and government departments across the province.

You will be supported by highly skilled teams, located throughout New Brunswick.

Reporting to the Manager of IT Operations, the Infrastructure Specialist will be the most senior resource on the Citrix/VDI Team whose responsibilities will include but are not limited to:

Develop, implement and maintain client solutions, principles, standards, frameworks, and strategies

Develop Corporate Citrix, Imprivata, IGEL and thin client roadmaps and strategies

Provide technical leadership and guidance to a group of Technical Analysts and Senior Technical Analysts

Develop and validate standard operating procedures and related processes for Change, Incident and Problem Management that align with ITIL methodologies

Monitor overall performance of the corporate Citrix / Imprivata / IGEL / Virtual Desktop environment and develop improvements for the quality and efficiency of the team’s service delivery

Essential Qualifications
A university degree in Computer Science, or a related discipline and a minimum of five (5) years of related experience, OR a college diploma in a related discipline and a minimum of eight (8) years of related experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

Asset Qualifications

Experience with reviewing and creating processes and technical documentation, including ITIL methodologies

Experience managing and maintaining Citrix 7.15 / 19.12 & Citrix Cloud DaaS environments

Experience managing and maintaining Imprivata single sign-on and tap environment

Experience managing and maintaining Thin Client environment including IGEL OS and HP thin client hardware

Experience managing and maintaining licenses and contracts

Experience with Enterprise Operating Systems - Microsoft Windows Enterprise 10 / 11 & Windows Server 2012R2/2016/2019/2022/2025

Experience with IT automation and management solutions – Ex:
Control Up, etc

Experience with Active Directory, O365, Group Policy administration

Experience with VMWare…