IT Support Specialist

We are currently seeking a full-time, enthusiastic IT Support Specialist to join our IT Operations team. As a key member of our team, you will be responsible for providing essential first-level support to our employees, handling various technical issues, managing inventory assets, and maintaining our Active Directory and SaaS apps.

• Provide Level 1 technical support for PC, Mac, and mobile devices.
• Track and route technical issues and requests, meticulously documenting all resolutions.
• Create comprehensive documentation and conduct thorough testing of hardware and software.
• Efficiently manage inventory assets for hardware and software, ensuring accurate record-keeping.
• Oversee access management processes to ensure proper user permissions and security protocols.
• Assist with the seamless onboarding of new users including user account provisioning and mailbox creation through Active Directory and Google Workspace, equipment procurement and provisioning, and day one onboarding assistance.

• Ability to articulate technical concepts and write user-friendly documentation for software and hardware.
• Proficiency in troubleshooting techniques for both Windows and Mac operating systems.
• Familiarity with Android and iOS mobile devices, coupled with effective troubleshooting skills.
• Expertise with tools and services including but not limited to Jira Service Desk, Snipe, Google Workspace, Workspace One and Jamf a plus.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Strong interpersonal skills and a passion for problem-solving.
• Excellent organizational skills and attention to detail.