Customer Service Advisor

Customer service opportunity with an exciting company home to lovable brands    Your new company
An entertainment company with a division focused on leisure experiences, its aim is to deliver fun, accessible experiences using modern technology and engaging content. Your new role

• To provide telephone support to both customers and internal staff
• Sending update information to customers

• Sending machine updates to customers

• Generating reports for outstanding Sales Orders and inventory

• Sending Pro forma invoices to customers on request

• Chasing payment of orders on Pro forma

• Looking into and advising on invoice queries

• Entering Purchase Orders onto the stock system when required

• Entering Sales Orders onto the stock system

• Advising customers of delivery dates or delays on orders

• Chasing suppliers for delivery dates on orders

• To respond to emails/telephone enquiries for technical information or support on products
And provide the relevant information

• Liaise with engineers and suppliers to ensure correct parts can be ordered

• Provide problem-related feedback to other relevant departments in a timely manner and
ensure adequate product information is available

• Update the Red Zebra system with order information so the engineers, contracted
Customers and their management team can keep up to date with order progress.

• Digest and assist in resolution of problems with machines appearing on Call Report

• Attend trade shows as required

• Perform other tasks as may be reasonably requested to meet ongoing requirements

• Always represent the Company in a professional manner
What you'll need to succeed
Hard-working, enthusiastic individual

Previous experience in customer service, ideally with an interest in Gaming
• Flexible and innovative approach to problem-solving, finding and offering solutions to machine
Based problems

• Ability to work under own initiative in a very busy department

• Excellent communication and organisational skills.

• Ability to build strong relationships with customers and colleagues.

• Ability to develop comprehensive product knowledge

• Demonstrate good judgement and decision-making abilities.

• Highly organised and efficient with strong attention to detail.

• Self-motivated with a passion for customer service and the ability to learn and adapt to new
technologies.

What you'll get in return

• Competitive salary
• Company commission scheme
* • Optional Private Medical Insurance

• Pension Scheme

• Growth and development opportunities

* Commission available after 3 months continuous employment
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4734780