Hartt Customer Service Representative

About The Hartt Shoes Company

Founded in 1898, The Hartt Shoe Company is a proudly Canadian brand built on craftsmanship, timeless style, and quality without compromise. Every pair of Hartt shoes reflects our commitment to excellence and attention to detail. We take pride in providing our customers with both exceptional footwear and outstanding experience.

We are looking for a Customer Service Representative who shares our passion for customer care.

The Role:

Customer Service Representative

This position is based in Fredericton, NB and is part-time, requiring availability on Saturdays

As a Customer Service Representative, you will serve as a key point of contact for our customers, both in person and online. You will ensure that every customer interaction reflects Hartt’s heritage of quality and care.

Why Work at Hartt

At The Hartt Shoe Company, we believe great customer service begins with a great workplace.

Here’s what our team values most:

• A respectful, supportive, and team-oriented culture.
• Pride in representing one of Canada’s most historic footwear brands.
• The Hartt Shoe Company is a member of the Ginger group of companies, which is a leading marketing agency in the Atlantic Region, with offices in Fredericton and Saint John. This job opportunity allows candidates to gain exposure to the world of marketing, e-commerce, brand building and advertising.

Come and be part of it.

• Experience in customer service.
• Excellent communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and as part of a team.
• Familiarity with Shopify or similar e-commerce platforms is an asset.

• Availability to work Saturdays.
• A genuine passion for helping people and delivering great service.

• Welcome customers and provide exceptional in-store experience.
• Respond to inquiries via email and chat with professionalism and empathy.
• Process orders, returns, and exchanges through Shopify.
• Provide accurate information on product fit, materials, and care.

• Competitive hourly wage.
• Employee discounts on premium footwear.
• Opportunities for professional growth within a Canadian heritage brand.