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SaaS Customer Retention & Escalations Lead

Job in Fredericton, New Brunswick, A3A, Canada
Listing for: Cvent
Full Time position
Listed on 2026-01-07
Job specializations:
  • Customer Service/HelpDesk
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 75000 - 85000 CAD Yearly CAD 75000.00 85000.00 YEAR
Job Description & How to Apply Below
A leading technology provider for events is seeking a candidate to manage escalations for client accounts. The ideal applicant will have over 6 years of customer-facing experience in a SaaS setting, particularly in events or travel industries. Responsibilities include problem resolution and project management. The salary range is $75,000-$85,000 annually with performance incentives, alongside a competitive benefits package.
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