Client Engagement Manager

The Client Engagement Manager, an enterprise-level sales leader, is responsible for driving year-over-year growth for Brilli

T by building strong relationships, generating a high-quality sales pipeline, and closing deals across multiple utility segments.

This role is designed for a high-output, motivated “go-getter” who combines strong sales discipline with a relational, friendly approach. The ideal candidate is aggressive in execution—persistent, responsive, and driven by results—while maintaining professionalism and trust required in the utility and critical infrastructure environment.

This role will pursue various types of utilities and utility‑adjacent organizations, not limited to electric cooperatives (co‑ops), municipal utilities (munis), investor‑owned utilities (ious), broadband providers, water and wastewater utilities, and other critical infrastructure entities, helping them adopt Brilli

T’s cybersecurity, data analytics, and information technology services. Win rate and deal conversion are top priorities, and this position will be measured by pipeline performance, close rates, revenue attainment, and long‑term client relationship growth.

• Proactively develop and maintain a strong pipeline of qualified opportunities aligned to Brilli
  
  T’s annual revenue targets.
• Identify and pursue new clients across utilities and critical infrastructure markets through outbound prospecting, industry networks, conferences, referrals, and partner channels.
• Conduct high‑quality discovery meetings to understand client pain points, urgency, funding/budget, and decision‑making timelines.
• Maintain disciplined follow‑up and next‑step execution to keep opportunities moving forward.
• Build, track, and manage opportunities across pipeline stages (lead, qualified, proposal, negotiation, closed).

• Lead and manage the end‑to‑end sales cycle including outreach, qualification, solution shaping, pricing coordination, proposal delivery, and contract close.
• Drive win‑rate performance by actively managing deal strategy, stakeholder engagement, objection handling, and close plans.
• Collaborate with technical delivery teams to translate client needs into well‑scoped proposals and Statements of Work (SOWs).
• Communicate Brilli
  
  T’s value proposition clearly with utility executives (CEO, COO, CIO, CISO, CFO), ensuring confidence and credibility.
• Support contracting steps to ensure timely close, launch, and onboarding.

• Build and maintain strong, long‑term client relationships rooted in trust, responsiveness, and service excellence.
• Identify expansion opportunities within existing accounts (cross‑sell and upsell across cybersecurity, data analytics, and IT services).
• Coordinate recurring client check‑ins and executive updates to strengthen satisfaction, retention, and growth.
• Serve as a connector between Brilli
  
  T delivery teams and customers to ensure excellent communication and continued momentum.

• Represent Brilli
  
  T professionally at conferences, utility meetings, and industry events to generate leads and strengthen credibility.
• Support development of client‑facing materials including one‑pagers, capability decks, case studies, and conference follow‑up campaigns.
• Track and report competitive insights, market trends, and customer feedback to strengthen Brilli
  
  T offerings and positioning.

• Maintain accurate CRM pipeline tracking, forecasting, and reporting discipline.
• Monitor and report on pipeline and revenue KPIs including pipeline created, pipeline qualified, proposals issued, deals closed, average deal size, and win rate.
• Recommend adjustments to outreach strategies and messaging based on conversion performance and market response.

• Support planning and coordination of strategic outreach campaigns (email sequences, call campaigns, targeted account outreach).
• Assist with building and refining Brilli
  
  T’s sales process, templates, sales scripts, and proposal standards to improve win rate and sales…