Information Technology Support Engineer

Information Technology Support Engineer – Radiologic Associates of Fredericksburg

Overview

This role is for a highly skilled IT Support Specialist in Healthcare Information Technology and Informatics. The individual will provide expert technical support, maintenance, and troubleshooting for the IT infrastructure and clinical systems critical to healthcare operations, with a preference for radiology technology.

Responsibilities

• Tier 2/3 technical support for all end-user issues, focusing on Microsoft Desktop (Windows 10/11) and Server Operating Systems (Windows Server).
• Oversee day‑to‑day operations and support for Microsoft Active Directory deployment, including user and group operations, Group Policy creation, application, and troubleshooting, and security.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.).
• Manage and support VMware vSphere virtualization environments.
• Monitor and maintain storage arrays, preferably Net App.
• Configure, monitor, and manage enterprise backup and disaster recovery solutions, specifically Veeam.
• Troubleshoot health informatics workflows and related technologies to ensure smooth clinical data flow.
• Support clinical systems that rely on standards like HL7 and DICOM.
• Assist with support for Picture Archiving and Communication Systems (PACS) and integrated radiology systems.
• Oversee routine system updates, patch management, and security monitoring to ensure system stability and compliance with regulatory standards (e.g., HIPAA).
• Interface with third‑party managed service providers for updates, monitoring, and security operations (EDR/MDR/XDR).
• Create and maintain comprehensive documentation for IT procedures, system configurations, and troubleshooting guides in collaboration with the IT managed service provider.
• Document incidents, problems, requests, and changes into an ITIL‑compliant Helpdesk Platform.
• Ensure patient confidentiality and HIPAA compliance in all communications and technology use.
• Maintain awareness of compliance responsibilities and report any known violations or concerns.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Informatics, or a related field, or equivalent relevant professional experience.
• Minimum of 3–5 years of experience in an IT Support or Systems Administration role.
• Proven experience supporting IT infrastructure and applications within a healthcare environment.
• Strong expertise in Network Administration and networking protocols.
• Expertise in Microsoft Desktop and Server Operating Systems.
• Hands‑on experience with VMware virtualization (vSphere, ESXi).
• Experience managing and troubleshooting storage arrays (Net App preferred).
• Experience configuring and managing Veeam backup and replication.
• Demonstrated experience troubleshooting and supporting health informatics workflows and the technologies that facilitate them.
• Requires rotating on‑call responsibilities with other team members.

Highly Desired / Preferred Qualifications

• Radiology experience:
  Previous experience supporting radiology‑specific systems and workflows.
• Imaging standards:
  Direct experience working with and troubleshooting systems that utilize PACS, DICOM, and HL7 standards.
• Relevant certifications such as CompTIA Network+, Microsoft Certified:
  Azure Administrator Associate, VMware Certified Professional (VCP), or Net App Certified Data Administrator (NCDA) are a plus.

Metadata

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Medical Practices