Infrastructure Support Engineer, IREO

Job  | Amazon Corporate Services Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help support these challenges.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS globally to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

You will be a valued member of an exceptional global team working on local problems, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment.

At Amazon Web Services (AWS), you will get hands‑on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development.

• Experience in technical support or experience troubleshooting and debugging technical systems.
• Experience scripting in modern programming languages.
• Hold or be able to attain an Australian Government Security Vetting Agency clearance.

• Dive deep to pinpoint the underlying causes of software‑based issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently manage ticket queues for both our internal team and partner service teams ensuring SLAs are met.
• Lead the team to enhance operational efficiency by analysing root causes, trends, and developing metrics, procedures, tools and documentation.
• Engage with internal service teams to contribute to company‑wide initiatives, including patching, operating system migrations, and code releases.
• Work with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborate closely with experienced engineers and actively engage in knowledge‑sharing sessions with the team.

At AWS Infrastructure Reliability Engineering Organization (IREO), we’re the team behind the scenes keeping AWS's vast infrastructure running smoothly. Think of us as the guardians of the cloud's foundation — we ensure that when millions of customers hit “deploy” or “launch,” everything just works.

Our team is a unique blend of problem solvers, systems thinkers, and infrastructure enthusiasts. We don’t just maintain systems; we innovate, automate, and continuously push the boundaries of what’s possible in infrastructure reliability. Whether we’re developing new automation tools, responding to complex technical challenges, or optimising our global systems, we’re always thinking several steps ahead.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in this job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at…