PBX Operator

Description

Introduction

Do you have the career opportunities as a PBX Operator you want with your current employer? We have an exciting opportunity for you to join Spotsylvania Regional Medical Center which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

Spotsylvania Regional Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note:
Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a PBX Operator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

• Responds to incoming calls a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
• Answer multiple incoming telephone lines.
• Obtains necessary information and transfers calls to correct extensions.
• Provides information to callers as appropriate.
• Performs overhead paging.
• Monitors all alarms located in PBX and notifies appropriate personnel as required.
• Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
• Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
• Assist with maintaining cleanliness, safety and security of the PBX area.
• Maintains confidentiality, security and integrity of patient and organizational data.
• Ensures release of information is consistent with all privacy policies.
• Orients and mentors new staff members.

What qualifications you will need:

Education:

• High School Diploma or GED

Licensure:

• None

Experience:

• Experience in customer service situations.
• Ability to fluently speak and understand English.
• Ability to perform calmly, competently and quickly in emergency situations.
• Ability to provide superior customer service.

Required Competencies:

• Orientation
• training on PBX system
• 10 hours working alongside another PBX operator

Spotsylvania Regional Medical Center has provided quality healthcare services since 2010. We give patients access to trained physicians and advanced technology. Our 130+ bed hospital is one of the leading community hospitals for the Fredericksburg area. The center is a part of HCA Virginia, which is the commonwealths most comprehensive healthcare network. We offer a wide range of inpatient and outpatient medical services.

The services include a 24-hour emergency room, advanced-technology operating rooms, cancer care center, advanced imaging, heart and vascular care, obstetrics and neonatal care, intensive care and psychiatric care. At Spotsylvania Regional Medical Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other…