Resort Host

Resort Host – Arch Ray RV Resort

Fredericksburg, TX

The Resort Host is a guest-facing, hands-on position responsible for day-to-day operations, guest services, light maintenance, and overall rental and property care. This role serves as one of the primary on-site representatives of Arch Ray RV Resort and plays a key part in creating a clean, safe, and welcoming experience for all guests.

Guest Services & Front Desk

• Handle guest check-ins and check-outs
• Manage reservations including booking, extending, modifying, or canceling stays
• Welcome guests and provide clear resort orientation and expectations
• Answer guest questions in person and over the phone
• Respond to emails and voicemails
• Prepare and distribute welcome packets
• Provide resort-specific information and local recommendations (excursions, propane, events, nearby services)

Property Care & Cleanliness

• Maintain cleanliness across the property including the office, sites, dog stations, fountain area, and common spaces
• Perform daily walks to check for debris, trash, and overall site appearance
• Empty trash and dog waste stations as needed
• Assist with light housekeeping at office area and unit inspections when required

Rules, Safety & Compliance

• Enforce park rules including burn bans, pet leash policies, quiet hours, and late check-out procedures including quick communication with proper parties to keep the right departments in the loop.
• Monitor safety concerns and report or address issues promptly
• Assist during emergencies such as leaks, power outages, or severe weather

Maintenance & Operations Support

• Perform or assist with basic maintenance tasks (minor plumbing, breakers, filters, fixtures)
• Getting sites ready for rental
• Conduct routine checks to ensure septic systems and wells are functioning properly
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Support seasonal projects such as winterizing, and general upkeep
• Complete daily work orders and document issues or repairs

• Friendly, dependable, and service-oriented
• Strong communication and problem-solving skills
• Comfortable working both indoors and outdoors
• Able to lift up to 50 lbs and perform physical tasks
• Basic maintenance experience preferred
• Valid driver’s license required

• Training and clear operating procedures
• Tools and support to succeed in the role
• A positive, team-oriented work environment
• Opportunities for growth within our resort management company

• Schedule flexibility: “Must be available for weekends, holidays, and occasional on-call coverage.” We are very interested in someone who can work Wednesday, Friday, and Sundays with the occasional Saturday.
• Technology comfort: “Ability to learn reservation software, email systems, and basic reporting tools.”
• Professional demeanor: “Able to enforce rules calmly and professionally with guests.”
• Independent work: “Comfortable working independently and making judgment calls when needed.”