AM & PM Server Lead

Albert Hotel 213 E Austin St Fredericksburg, TX 78624, USA

An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.

With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert.

Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.

• Maintain product knowledge to inform guests and team members of specials, allergens, selling points, and recommendations
• Assist with the training of new service team members
• Ensure team members have a complete understanding of their job requirements and sufficient training; communicate team member areas of opportunity to the outlet manager
• Communicate shift goals and expectations to team members
• Maintain a level of awareness of the outlet’s ambiance including lighting, temperature, decor, and audio levels
• Ensure proper attention is given to all guests, including additional care towards VIPS, employees, investors, and frequent diners
• Maintain an awareness of team members' needs by having eyes on all sections of the floor, host stand, bar well, expo, and bussing areas and support all FOH departments as needed
• Monitor staff to ensure properly executed service, positivity, and enthusiasm
• Provide a nightly summary of the shift highlighting the highs and lows of the evening and perform end of day administrative tasks as needed
• Guage level of guest satisfaction by seeking feedback from guests throughout their dining experience as appropriate
• Ensure immediate response is given to guest comments and concerns and apply corrective measures when necessary
• Promote and encourage guest name recognition
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
• Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages
• Maintain a high level of cleanliness, sanitation, and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition

• You have state-issued food handling + beverage certifications as required
• 2+ years experience in a Server or Bartender role preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before guests and groups of co-workers
• Ability to navigate and operate computer and Point of Sale (POS) systems
• Ability to apply concepts of math including addition, subtraction, multiplication, and division

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer;
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.