Service Technician

Service Technician at Sonny’s Enterprises Inc.

Sonny’s Enterprises is the world’s largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are a leader in the industry, recognized by the International Car Wash Association for innovation and quality.

This hourly position is responsible for servicing car wash systems throughout Warrenton, VA and surrounding areas. The Service Technician will establish, promote, and maintain relationships with customers, co‑workers, sellers, and other stakeholders. The ideal candidate works independently with minimal supervision, is available for occasional travel up to 30%, and has a strong focus on safety and customer satisfaction.

• Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
• Troubleshoot and resolve technical issues efficiently, providing on‑site and remote support as needed.
• Interact with customers reflecting courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders, planning daily travel schedules, investigating complaints, conducting tests, and resolving problems.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods, and recommending system improvements.
• Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines.
• Safeguard company and customer information and valuable equipment.
• Comply with pertinent safety codes and regulations, including OSHA standards.
• Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required.
• Promptly report any work‑related accidents or injuries within 24 hours to designated personnel.
• Maintain customer confidence by keeping service information confidential.
• Clean and inspect company‑provided service vehicles weekly.
• Assist in the training of new Service Technicians.
• Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.
• Maintain the highest level of skills for service of specified systems.
• Provide status updates on service work performed on‑site per sales ticket.
• Train customer personnel on equipment use.
• Understand that there may be other duties to perform as needed that are not itemized in this job description.

• High School Diploma/GED required. Preference given to Technical School graduates, Automotive Technicians, Fabricators, and Installers.
• Five (5) years minimum of hands‑on installation or construction field experience.
• Prior experience in Electrical, Automotive, HVAC, or Welding is a plus.
• Travel required.
• Will require proper coordination and motor skills to work with power and hand tools as needed.
• Clean Driving Record & Valid Driver's License.

• 100% employer‑paid medical plan.
• 401(k) match.
• Additional medical plans, dental, vision, flex spending account.
• Short‑term and long‑term disability & life insurance coverage.
• Competitive hourly pay: .

Sonny’s is proud to be an equal‑opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity or expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti‑discrimination laws.