Assistant Store Manager

Join to apply for the Assistant Store Manager role at Giant Food

Category/Area of Expertise: Retail Store Positions
Job Requisition: 305766
Address: USA-MD-Frederick-1700 Kingfisher Drive
Store Code: GF - Store Admin (2500060)

Who Is Giant?
With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware.
Giant's mission is beyond stocking groceries on shelves, we strive to be the most trusted and loved local food retailer in our community
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Experienced big-box supermarket managers and assistant managers are encouraged to apply.
Giant is hiring Assistant Store Managers! We want proven, experienced store leaders with a passion for customer service and a knack for driving sales.

ASMs are responsible for day-to-day operation and development of their store, including customer service, training and development of all store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management
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Primary responsibilities of all assistant store managers include:

• Plan, implement, and follow-up on weekly sales programs
• Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections
• Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
• Oversee and lead operational team, including department managers and associates
• Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates
• Conduct store tours to evaluate store conditions vs standards and respond accordingly
• Collaborate with store management and assist with all aspects of total store operations including: customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and more
• Develop a positive customer shopping experience and ensure customer satisfaction
• Ensure overall store appearance, safety and customer experience upholds Giant Food standards and regulations
• Respond to customer inquiries on merchandise and make appropriate recommendations
• Ensure accuracy of store signage
• Uphold Giant's customer service standards (Count on Us, Count on Me commitments):
• Greet and thank every customer with a smile
• Wear a clean uniform and name badge
• Give customers undivided attention
• Bag and package product with care
• Demonstrate urgency in reacting to long lines
• Apologize and make it right or get someone who can

• Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company
• Experience managing people, departments and/or whole stores
• Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management
• Knowledge of employment law, interview techniques, and general retail hiring practices
• A Bachelor's Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others
• Excellent communication, interpersonal, leadership, and organizational skills; the ability to acquire and keep the confidence of associates, customers, and management alike
• Experience managing an effective community relations program
• Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware)

Pay Range: $63,000 - $97,450

At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers. The most important part of that? Our people.

Giant's thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common: the opportunity to advance their career. We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job.