Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for its teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets customers courteously, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and may be requested to perform additional tasks to support customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains a clutter‑free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all customers and associates with respect and courtesy; practices friendly and professional behavior at all times.
• Assists customers in any way necessary – is register‑trained, assists customers with merchandise, and answers customer questions politely and knowledgeably. Greets all customers by making eye contact, smiling, and saying “hello” throughout the store as well as saying “thank you” at every register transaction.
• Provides prompt and efficient responses to customers at all times. Responds to customer service calls immediately and handles all customer issues in a courteous and helpful way, calling a member of Store Leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas including the front‑end, sales floor and restrooms to maintain merchandise, customer and team areas.
• Maintains a professional appearance and adheres to the company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock policies, including the identification of MOS merchandise, proper processing of each piece and notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates…