Operations Manager

Overview

Who We Are

North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

Why should you work for Metrie?

With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us. We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone. Watch this video to see why our employees feel like they truly belong here:
Metrie s Brand Purpose

As the Operations Manager
, you will have the opportunity to lead our Frederick, MD Operations teams with a focus on safety, continuous improvement, communication, plan and align priorities and leading others to provide an exceptional Metrie experience for our customers. This role reports to the Regional Operations Manager for the US Atlantic region.

As the Operations Manager, we need your in-depth knowledge of operational excellence, developing teams and customer focus to:

• Oversee and guide day-to-day operations across multiple shifts for the Pro and Retail teams, including warehousing, shipping, receiving, inventory control, and facility maintenance, ensuring alignment with regional and corporate objectives.
• Set clear expectations for branch Operations leadership teams, monitor performance against KPIs, and implement strategies to achieve operational excellence and continuous improvement.
• Develop and manage branch budgets in partnership with the Regional Operations Manager; regularly review financial performance, identify variances, and implement corrective actions to meet targets
• Ensure location maintains compliance with local, state/provincial, and federal regulations; lead safety programs, training, and audits to foster a culture of safety and accountability.
• Lead workforce planning, onboarding, and performance management for Supervisors; identify and develop high-potential talent for leadership roles and future growth opportunities.
• Partner with Sales, Procurement, and Operations Excellence teams to align operational capabilities with customer needs, support new product introductions, and deliver cost-effective solutions.
• Build and maintain strong relationships with carriers and third-party vendors; provide input in agreements to ensure operational efficiency and cost control.
• Champion Lean/Kaizen projects, standardize best practices, and implement process improvements that enhance productivity, quality, and customer satisfaction.
• Oversee inventory accuracy through cycle counts and physical audits; ensure proper maintenance of facilities, equipment, and assets to support operational reliability.
• Promote a positive, inclusive work environment that reflects company values, drives employee engagement, and fosters collaboration across branches.
• Ensure compliance with all local, state/provincial and federal laws and regulations related to people, operations, safety, etc.

• Bachelor’s degree in Business, Logistics, Supply Chain, Operations Management, or equivalent of 10+ years of progressive Operations leadership experience
• Experience leading multi-shift operations—responsibility for large teams, budgets, and performance outcomes
• Deep expertise in warehousing, logistics, transportation, and end-to-end supply chain management, with the ability to implement strategies that drive efficiency and scalability
• Exceptional communication skills, with the ability to influence others, foster collaboration, and build strong relationships with internal and external stakeholders. Bilingual in Spanish preferred.
• Demonstrated success in driving operational excellence and…