Telecommunications Mechanic Security Clearance

Position: Telecommunications Mechanic with Security Clearance
Position title:

Telecommunications Mechanic

Location:

Fort Detrick, MD Clearance level required:
Secret Responsibilities include (but are not limited to):
* Serves as the Alternate Inside Plant Section Chief in the absence of the ISP Section Chief.
* Perform operations and maintenance (O&M) of post-VMOD Inside Plant voice services, with emphasis on VoIP platforms, call routing, user provisioning, and service assurance, rather than legacy TDM switching.
* Provide day-to-day administration of VoIP services, including user profiles, device configuration, class of service, feature activation, and troubleshooting of IP-based voice endpoints.
* Serve as a primary customer service interface for voice services, resolving user issues related to call quality, voicemail, softphones, desk phones, mobility features, and service availability.
* Configure, modify, and remove VoIP and analog gateway circuits, ensuring proper integration with the enterprise network and adherence to cybersecurity and configuration standards.
* Administer and maintain voicemail systems and user accounts; experience with Callegra Callware or equivalent VoIP voicemail platforms preferred.
* Ensure Emergency 911 (E911) service accuracy, including:
* Validation of station-level and user-based location data
* Coordination of adds, moves, and changes (MACs) to maintain accurate Public Safety Answering Point (PSAP) & Altenate AT&T (IP-FLEX) records
* Troubleshooting E911 call routing, location discrepancies, and compliance issues
* Monitor and troubleshoot VoIP trunks, SIP services, gateways, and session management components to ensure high availability and call quality.
* Perform preventive maintenance and fault isolation for ISP voice infrastructure, identifying issues related to software, hardware, network dependencies, or configuration errors.
* Maintain accurate voice service documentation, including call routing diagrams, user records, E911 location mappings, circuit inventories, and configuration records within the Telephone Management System (TMS) or equivalent platform.
* Execute work order and trouble ticket administration, ensuring timely response, accurate documentation, and customer communication throughout resolution.
* Support remote diagnostics, component replacement, emergency service restoration, and technical documentation updates as required.
* Coordinate with vendors and service providers for circuit installations, VoIP services, and troubleshooting activities.
* Maintain strong customer rapport, proactively communicating service impacts, changes, and resolutions in a professional, service-oriented manner.
* Support quality assurance and post-deployment validation, ensuring voice systems and services operate as designed following modernization or configuration changes.
* Comply with all safety, security, and regulatory requirements, including DoD training, Information Assurance, and site-specific policies.
* Perform other duties as assigned in support of contract requirements. Qualifications DoD 8570 IAT Level 2. At least one of the following must be current and maintained:
* CCNA Security :
Cisco Certified Network Associate Security (CCNA) demonstrates you have the skills needed to develop a secure infrastructure and mitigate cyberthreats.
* CySA+ :
This is an intermediate-level exam for security professionals focusing on vulnerability and threat analysis.
* GICSP :
The Global Industrial Cyber Security Professional demonstrates your knowledge to secure critical infrastructure assets.
* GSEC : GIAC® Security Essentials is a certification exam that demonstrates hands-on IT security capability.
* Security+ CE :
Security+ is a CompTIA exam focusing on cybersecurity issues.
* CND: EC-Council's Certified Network Defender (CND) . The certificate is used to demonstrate knowledge in defensive cyber operations (Blue-Teaming). The CND certification teaches IT professionals about defensive mechanisms when protecting IT Systems against cyberattacks.
* SSCP :
Systems Security Certified Practitioner shows you have the skills needed to manage and monitor IT infrastructures and apply security policies.
* Knowledge and experience with Avaya and VoIP communications systems