Technology Operations Engineer, Studios

Technology Operations Engineer, Amazon Studios

Job  |  Services LLC

Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.

We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career in Prime Video Tech takes you!

Prime Video is a premium streaming service that offers a vast collection of digital videos—all with the ease of customers finding what they love to watch in one place. Included with Prime:
Watch thousands of popular movies and TV shows, including our critically-acclaimed Amazon Originals such as the Emmy Award-winning comedies Fleabag and The Marvelous Mrs. Maisel, Tom Clancy’s Jack Ryan, The Boys, Citadel, Mr. & Mrs. Smith, Reacher, the Academy Award‑winning Manchester by the Sea and The Salesman, Academy Award‑nominated The Big Sick and Cold War, exclusives, live sports including Thursday Night Football and licensed content available in more than 200 countries and territories worldwide.

Amazon Studios is the movies and television development and production arm of Amazon. It is our role to produce original content and license studio programs worldwide in exclusive service of Amazon’s Prime Video customers. We need your passion, innovative ideas, and creativity to help take us to new heights.

Amazon Studios Technology is looking for a Technology Operations Engineer to help drive the execution and improvement of key service delivery processes throughout the Studios organization.

The Technology Operations Engineer will have an excellent understanding of computer components (hardware and software) and a demonstrated willingness to learn and apply new technology.

A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations. A successful candidate will also be able to prioritize a multitude of concurrent issues, able to elevate and demonstrate a proven ability to operate in complex situations. You will provide first and second tier technical support, contribute to enterprise cross‑functional projects and interact with software developers, executives, vendors and other support teams.

• Support network, technology, software and devices across Amazon Studios global productions.
• Tech Ops teams support the Studios production personnel (cast and crew) and Studios business teams (development, engineering, programming and marketing).
• Work in a team environment and regularly interact with production personnel and studio executives at all levels.
• Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis, problem solving and escalation in a variety of software and hardware environments.

Tech Ops Engineers drive the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, provide a positive customer service experience and partner daily with cross‑functional partners.

Our Tech Ops teams support the Studios production personnel (cast and crew) and Studios business teams (content development, software engineering, content programming and marketing). We work in a team environment and regularly collaborate with studios production personnel and studio executives at all levels.

• 4+ years of site reliability engineering (SRE), systems engineering, systems administration, Dev Ops, security administration, or network administration experience
• 5+ years of Linux experience
• 5+…