IT Desktop Support Technician

IT Desktop Support Technician

Lin Tech Global Inc. is recruiting for an IT Desktop Support Technician to support our contract at the USAMRIID in Fort Detrick, MD.

Target Salary: $55,000.00

The IT Desktop Support Technician provides Tier 1 and Tier 2 technical support to USAMRIID customers, delivering high‑quality, timely IT services across desktop, laptop, network, mobility, and audiovisual environments. This role supports both unclassified and classified systems and plays a critical role in maintaining operational readiness, cybersecurity compliance, and customer satisfaction. The position is coded IT‑II under AR 25‑2 and requires the ability to obtain and maintain a T3/Secret background investigation.

• Provide on‑site Tier 1 and Tier 2 technical support for desktop and laptop systems, including setup, upgrades, file migrations, troubleshooting, and repair.
• Install, configure, and support hardware and software upgrades and new system deployments.
• Execute SCCM software deployments, including patches, updates, and removals.
• Maintain baseline computing environments in accordance with Army training and best practices.
• Log, update, resolve, and close service tickets in Service Now with accurate documentation.
• Achieve first‑call resolution within 30 minutes when possible and meet service‑level performance metrics.
• Prioritize, assign, and escalate Tier 1 and Tier 2 tickets as required.
• Deliver Tier 2 support for government‑issued mobile devices.
• Issue, track, and inventory government cell phones and MiFi devices, including annual audits and database updates.
• Draft and distribute IT communications to end users.
• Generate weekly and ad hoc service reports using Service Now and other tools.
• Operate and troubleshoot audiovisual and conference room equipment.
• Provide technical support for video teleconferencing, Microsoft Teams events, and approved broadcasts.
• Ensure audiovisual systems comply with DoD cybersecurity requirements.
• Serve as Team Lead when assigned, acting as a liaison between government stakeholders and contract staff.
• Assign tasks, track workloads, and provide status updates to management.

• Experience providing Tier 1 and Tier 2 IT support in an enterprise environment.
• Hands‑on experience with desktop/laptop hardware, Windows operating systems, and enterprise software.
• Experience using Service Now or a comparable ITSM ticketing system.
• Experience with SCCM, system patching, and remote access coordination.
• CompTIA Security+ (Sec+) certification – required.
• Ability to obtain and maintain T3/Secret clearance.

• Experience supporting DoD or Army IT environments.
• Familiarity with SIPRNet systems and DoD cybersecurity compliance (RMF).
• Experience supporting audiovisual systems, VTCs, and live broadcasts.
• Prior experience as a Help Desk Lead or Team Lead.

Lin Tech Global is an award‑winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions.

Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company‑paid Life/AD&D, Company‑paid Short‑Term and Long‑Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, referral bonus opportunity, annual performance bonus, and more.

Lin Tech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy, marital status, genetic information, gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.