Medical Support Assistant

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service.

About the Position: This position is located with the Director of Branch Clinics, Army Health Clinic Managed Care Service, Army Health Clinic, Fort Detrick, MD.

• Answer high-volume calls while efficiently scheduling appointments.
• Schedule appointments as outlined within established protocols and policies of the Call Center.
• Perform a variety of other tasks in support of the Call Center, including but not limited to; confirming accuracy and strong attention to detail.
• Maintain patient records, both electronic and hard copy, according to policies, procedures, and medical treatment facility regulations.
• Utilize automated office or healthcare systems to schedule patient appointments; update, enter, or retrieve patient information; or complete clerical duties.
• Record and relays messages and/or redirects calls, as necessary to appropriate staff.
• Coordinate patient appointments with other clinics or specialties as needed.

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent to have tuberculosis testing.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position requires a qualified typist (minimum 40 words per minute).