Law Enforcement Assisted Diversion; LEAD Case Manager

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About Us:

Potomac Community Services has been serving individuals with mental health needs in person and in community for almost 25 years! Literally meeting people where they are and working alongside them, has developed our passion for true, client led community work helping people achieve their goals and achieve sustainable independence.

Let's start by saying we want to hear from you! Below is an accurate description of the job for hire but with limited space, it isn't exhaustive. If you have questions about other considerations, please don't hesitation to contact us!

LEAD-FC works in collaboration with the Frederick County Sheriff's Department, Frederick County Health Department, and Mobile Crisis to provide harm reduction services, peer support, and community case management with the intention to divert potential law enforcement intervention such as incarceration and further disconnection from community services. LEAD participants are adult residents of Frederick County, Maryland who are at risk for law enforcement contact due to nonviolent charges including but not limited to trespassing, nuisance reports, drug related offenses (non-distribution), mental health needs, etc.

The LEAD-FC Case Manager is compliant with programmatic, state, and federal regulations, as well as Potomac Community Services (PCS) policies and standards of practice.

LEAD Case Manager schedules typically start between 8 am - 10 am and end between 5 pm - 8 pm.

• Responds quickly and appropriately to random chart audits.
• Is knowledgeable of the eligibility requirements and application procedures of federal, state, and local government assistance programs which are applicable to clients.
• Completes quarterly shadow visits with ISC or designee as requested.
• Empowers the client to secure needed services, presenting client with options to services that may be available and best suited to their individual needs.
• Takes necessary actions to secure services on the client’s behalf.
• Encourages and facilitates the client’s decision making and choices, leading to accomplishment of the client’s goals.
• Actively provides case management services to enable client’s wellness and recovery through managing number of cancelations.

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Maintains enthusiastic motivation and alignment to achieve the organization’s goals.
• Completes referrals and links to community-based resources as established within the care plan.
• Completes all documentation by 10am the next business day unless otherwise specified.
• Maintains an Outlook calendar of client appointments, tasks, and meetings with supported documentation for all clients contact and collaboration.
• Maintains accurate client information within the electronic health record system, including but not limited to demographics and release of information forms.
• Communicates questions or concerns to program manager or designee as directed.
• Works with PCS Administrative team to keep informed of issues and challenges.
• Works together with organizations outside of PCS, maintaining a professional relationship building relationships.
• Expected to attend and participate in all grant related meetings as expected within the program, this can include community and internal based meetings.

At Potomac Community Services, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the Potomac Community Services mission of influencing generations. Individuals seeking career opportunities at Potomac Community Services are considered…