Lead Patient Access

Lead Patient Access - Full-time with Benefits

Job Category :
Admin/Clerical

Requisition Number : LEADP
011684

• Posted :
  January 26, 2026
• Full-Time

Showing 1 location

Job Summary:

Support and incorporate into job performance, the Frederick Regional Health System (FRHS) compliance program including the following all regulatory requirements and the FRHS Standards of Behavior.

Under the direction of the department manager, the team leader is to provide general oversight and support to the daily workflow of the Patient Access referral and authorization department, contribute towards the hiring process, employee evaluations/reviews, training/mentoring staff, and perform same duties/tasks as the referral and authorization specialists within the department outlined in the required knowledge, skills, and abilities, below.

Examples of essential functions:

• Accuracy & Quality:
  • Consistently produces work that is detailed, accurate, organized, and of high quality.
  • Demonstrates and encourages staff to commit to high standards
  • Investigates and identifies deficiencies and provides recommendations and resolutions.
  • Creates and/or revises workflows to optimize the department’s quality, productivity and support to FHMG and FHH
• Communication:
  • Communicates effectively, appropriately, and professionally to all staff and patients in a credible manner
  • Ability to understand and effectively communicate in both verbal and written form, in the English language
  • Uses active listening skills while communicating when mentoring/supporting staff and patients
• Information Management:
  • Utilizes technology to manage and report information in an effective and efficient manner
  • Lead will provide fact base verbal, written, and electronic resources of information to make appropriate decisions with good judgment
• Planning & Scheduling:
  • Organizes workflows, processes, and schedules according to the department’s standards of procedure while allowing contingencies, to ensure that the department’s continual support to FHMG and FHH
  • Anticipates necessary project and workflows using forward thinking, when there are events outside of the usual standards of the department
• Verify and document accurate insurance eligibility, benefits, authorization requirements, and patient cost share estimates, when applicable, in a timely manner.
• Provides, when applicable, Frederick Health’s financial assistance program and contact information to the FA department.
• Assist department manager in reducing denied claims by reviewing financial spreadsheets provided by the central billing office.
• Teamwork:
  • Contributes valuable ideas, opinions, and feedback in an open and candid manner
  • Reliable in commitments made to others
  • Easily adaptable to change
  • Displays a positive work attitude and motivates others
  • Ability to multitask throughout the day
  • Train, assist, and mentor staff willingly and effectively with a satisfactory retention outcome

Required Knowledge, Skills, and Abilities:

• Proficient knowledge in the use of:
  • Hardware:
    Keyboard, fax/copier, 10 key calculator, printer/scanner, phone, PC
  • Software:
    Computer medical software program, Right Fax, call queue, Teams, Excel, Word, Outlook, Power Point, Waystar, Craneware
  • Meditech capabilities: ability to compose and send workload messages, enter and revise patient and insurance demographics, enter referrals and authorizations within the patient data or visit data field, scan and upload documents, find and understand referral orders, able to find clinical information within EMR, find historical records, navigate and work within worklists, able to document within Meditech while meeting HIPPA guidelines
  • Applications: API, UKG, reporting services, Bswift, Frederick health website, IPeople downtime, Managed Care Corner, PEP, Isilonnas Folder
• Professional skills and abilities:
  • Professional demeanor:
    • precise verbal and written skills, demonstrates ability to read and write and understand the English language, effectively and professionally interacts with staff and patients
  • Hygiene:
    • Well-groomed and care for cleanliness and hygiene, dresses in office appropriate attire
  • Sanitation:
    • Ability to maintain good housekeeping to assigned workstation and items…