Guest Experience Coordinator

Description

Are you seeking a job opportunity where you can encourage others to live life adventurously? Do you want to help others have an exciting experience? Go Ape USA, an industry-leading high ropes and zip line operator, is currently seeking qualified candidates for a Guest Experience Coordinator role to establish and maintain a high level of guest service for customers by having in-depth knowledge of course operations and communicating effectively with customers, the guest service team, and other departments.

Must reside in a Go Ape operational market/state.

• Resolve guest issues as they relate to bookings by providing timely and accurate information.
• Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations.
• Serve on the internal call support team by answering calls and providing support to guest inquiries.
• Record and track data related to group bookings, guest inquiries, and issue resolution.
• Support sites as a point of contact for guest issues during site operational hours.
• Communicate with sales, marketing, and sites to arrange special booking events.
• Coordinate third party bookings and events.
• Maintain all communications through the company CRM and Booking Tools.
• Monitor and respond to guest posts on social media and review sites (Trip Advisor, Yelp, Google).
• Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
• Performs other duties and responsibilities as required or requested.

What’s it take to be a Guest Experience Coordinator at Go Ape?

• Demonstrated experience in customer service.
• Basic Computer Skills (Excel, Word, etc.), but intermediate skill level with Microsoft Suite is preferred.
• While not required, prior experience with payment processing systems, booking systems, CRM tools, or ticketing systems is a serious high-five.
• Further consideration is given to any prior Go Ape experience, as the understanding of Go Ape's operations is crucial for this position.