Senior Operations Specialist

The Senior Operations Specialist for PFM Labs will play a critical role in driving operational excellence across laboratory workflows. This role focuses on improving efficiency, standardization, quality, and cross functional alignment within PFM lab operations. The ideal candidate brings hands on laboratory experience (minimum 5+ years) and a strong understanding of end-to-end lab processes, enabling them to partner effectively with scientific, operational, and quality stakeholders.

Reporting directly to the VP of Business & Operational Excellence, the Process Expert will support the evaluation, design, implementation, and continuous improvement of lab workflows, ensuring seamless execution, clear responsibilities, and consistent delivery to internal and external partners.

• Process Mapping & Optimization:
  Map current and future‑state laboratory processes, including roles, handoffs, and decision points.
• Root-cause problem-solving:
  Participate in root-cause problem-solving techniques with stakeholders to identify core process challenges.
• Identify bottlenecks and inefficiencies:
  Identify bottlenecks, inefficiencies, and pain points in lab workflows (aligned with ongoing PFM BOE initiatives in labs).
• Process improvements:
  Propose and implement process improvements that enhance efficiency, turnaround times, and overall performance.
• Documentation and training:
  Support development and maintenance of process narratives, RACIs, SOP linkages, and training materials.

• Cross-functional collaboration:
  
  Partner with lab managers, scientists, QA, and cross-functional SMEs to drive consistent execution across labs.
• Organizational design:
  Support organizational design discussions where processes intersect with roles and responsibilities.
• Lab maturity & optimization:
  Participate in lab maturity assessments and optimization projects.

• Adoption & communication:
  Facilitate adoption of new or revised processes by preparing communication materials, training, and documentation.
• Transition support:
  Support teams during transitions, ensuring clarity and accountability.
• Process culture:
  Work collaboratively with process owners and SMEs to embed a “Precision Way” of running lab operations.

• KPIs & dashboards:
  Assist in designing or refining process‑related KPIs and operational dashboards.
• Performance tracking:
  Monitor performance against key metrics and identify areas for further improvement.
• Risk management:
  
  Identify operational risks and develop mitigation plans.
• Qualifications:
  
  A bachelor’s degree in a related field, and 5+ years of hands-on laboratory experience in a clinical, central, research, specialty, or biomarker driven lab environment.
• Process knowledge:
  Strong understanding of end-to-end sample lifecycle processes, from receipt and accessioning to analysis and reporting.
• Experience:
  
  Experience in process mapping, workflow analysis, or operational improvement.
• Regulatory familiarity:
  Familiarity with regulated lab environments (e.g., GxP, CAP/CLIA, ISO) preferred.

• Background in Operational Excellence, Lean/Six Sigma, or continuous improvement.
• Experience contributing to the development of SOPs, work instructions, or training content.
• Demonstrated ability to manage multiple priorities and drive initiatives to completion.

Compensation and benefits:
This role may be eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits. Reasonable estimate of the current range: $83,200 - $124,800 USD.

Reasonable estimate of the current range

$83,200 - $124,800 USD

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