Account Growth Coordinator; Network IMO

Overview

At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.

The Account Growth Coordinator (NIMO) supports the Account Growth Manager (NIMO) and VP, National Accounts, and serves as a customer‑facing point of contact, working directly with Network IMO agents with a focus on proactive communication to provide a first‑class customer experience. The Role assists in achieving established production, growth, and profitability goals and offers the ability to learn and master many skills, including account management, growth, and business development.

• Serve as a key contact for assigned Network IMO agents, keeping the customer at the forefront of all discussions.
• Correspond effectively, using proper grammar and spelling, with Network IMO agents, internal partners, vendors, and other administrative service departments to assist in problem resolution, expedite business, and/or elevate to management for further handling.
• Promote L&G products and programs to assigned Network IMO’s and their agents, training and onboarding staff during initial launch and ongoing training; maintain contact lists and cultivate strong relationships to advance LGA positioning.
• Achieve all internal and client deadlines to ensure successful implementation of key programs.
• Provide proactive communication with newly appointed Network IMO agents to ensure successful onboarding and continued follow‑up toward scaled production and business written by Network IMO agents.
• Work with Network IMO channel leaders to assess new distribution opportunities, and in tandem with the Account Growth Manager (NIMO) to onboard, train, and launch new Network IMO and related distribution relationships.
• Collaborate with the Account Growth Manager (NIMO) and VP, National Accounts (NIMO) to monitor business inventory of issued and pending policies, proactively sharing information with agencies to improve placement.
• Serve as liaison and escalation resource for agencies, connecting and facilitating hand‑off to appropriate key contacts in other departments.
• Effectively communicate New Business policies, procedures, and guidelines to internal and external customers.
• Process all other duties as assigned by department management.

Education

• Some college preferred.

Experience / Knowledge

• 1-3 years of life insurance or related field experience.
• 1-3 years experience in a customer service‑related position with telephone experience.
• 1+ years of industry experience, with at least 1 year in a customer contact sales role.
• Understanding of life insurance distribution channels and business models.
• Understanding of life insurance underwriting and operational management practices.

Skills

• Strong interpersonal skills to establish relationships with sources of intelligence within the company, the industry, and within the Digital Distribution channel.
• Customer Service focused.
• Detail oriented and high tolerance for repetitive tasks.
• Ability to communicate with all levels within the organization.
• Ability to manage multiple projects with focus on individual delivery dates.
• Ability to work independently and within a team environment.
• Strong work ethic, initiative, and the ability to accept full ownership of responsibilities.
• Ability to telecommute from primary residence.
• DSL connection with available internet speed of 50 download Mbps and 10 upload Mbps.

The expected hiring compensation range for this position is $48,500 – $58,200 annually. This is a remote opportunity working EST. The total compensation package may include a sign‑on bonus, long‑term incentives, and annual bonuses. This role is eligible to participate in the Legal & General America Annual Incentive Plan. The current target payment for the position is 3% of base salary, modified for corporate and individual performance.

Bonuses are pro‑rated based on start date.…