Service Administrator

Fraserburgh, Aberdeenshire

Permanent, Full-Time

Your Company

Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world's largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.

Our 2,000 global colleagues are driven by our purpose:
We Exist to Protect Lives designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.

Service Administrator

Fraserburgh, Aberdeenshire

Permanent, Full-Time

Are you a great communicator with a passion for delivering outstanding customer service? Organised, proactive, and ready to grow? Survitec has the perfect role for you!

Our Marine division in Fraserburgh is hiring a Service Administrator on a permanent basis. You’ll help process customer orders, plan technician schedules, coordinate resources, and ensure accurate invoicing – all while keeping customers informed every step of the way.

This is a fantastic opportunity for admin‑savvy professionals looking to build experience in a fast‑paced, safety‑focused environment.

Key Responsibilities for the Service Administrator role include but are not limited to:

• You will record and process customer orders, including custom and special orders that may require additional resources for delivery.
• Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries/complaints about work in progress.
• Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case.
• Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing business.
• Respond to and resolve complex or advanced issue escalations promptly and appropriately.
• Plan and coordinate technicians to deliver servicing installation, maintenance and repairs.
• Schedules/trip reports once the servicing has been carried out and sends them to client where applicable.
• Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies).
• Collaborate with stores colleagues and monitor stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity.
• Ensure the IFS system is maintained relating to Fire Safety services and invoices generated as required. Use & maintain all CRM details as required.
• Other responsibilities can be assigned by manager and may vary.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career.

• Previous administration experience, ideally within a service environment.
• Proficient in Microsoft Office applications.
• Strong organisational skills and keen attention to detail.
• Self‑motivated with the ability to manage multiple tasks independently.
• Educated to GCSE/A‑level standard or equivalent.
• Experience with ERP platforms is desirable.

• 33 days of holiday entitlement.
• Additional day off to celebrate your birthday.
• Company Anniversary Holiday Benefit.
• Gift card vouchers upon reaching 5 years of service.
• Cycle to Work Scheme.
• Excellent enhanced maternity & paternity package.
• Life Assurance coverage up to 4 times your salary.
• Pension Scheme.
• Training & Professional Development.
• Employee Assistance Programme.
• Workplace Reward & Recognition scheme.

If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are ause, to provide service and excellence to our customers we must mirror their diversity. But more importantly, because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability. If you require any reasonable adjustments, please don't hesitate to let us know.