Customer Service Representative

TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

* Average earning potential: $45,000 - $55,000 annually (includes base pay, bonuses, and incentives!)

* Commission-based incentives: average $6,000 - $10,000 per year

* Monthly bonus opportunities: average $100 - $300+ monthly

* Paid Time Off

* Benefits: dental and optical available

* 401(k) with company match

Responsibilities

* Provide outstanding customer service on all calls and web leads

* Recommend and sell solutions according to customer's needs for moving services, boxes, supplies and equipment by asking open ended and probing questions

* Enter, schedule and coordinate customer moves

* Prepare and accurately complete all required paperwork

* Follow-up with customers post-move to ensure satisfaction

* Proactively resolve customer concerns, complaints or customer service issues

* May participate in other sales, marketing and networking activities in addition to charitable move coordination

Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.

* High school diploma or general education degree (GED)

* A minimum of 6 months - 1 year of sales and/or customer service experience

* Excellent customer service skills

* Demonstrated understanding and application of effective sales strategies and techniques

* Ability to multi-task and stay organized

* Strong team player who works productively with a wide range of people and personalities

* Basic computer literacy and intermediate typing skills

* Clean driving record

* Ability to pass a background check and drug test

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Fraser, Michigan. The employer at this location is Pacwell, Inc.