Supervisor; Armory Drive

Job Description

Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew.

• Plan on-the-job coaching objectives before each store visit using store planning tool.
• Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew.
• Conduct Annual Performance Appraisals.
• Provide "positive, constructive, and actionable" feedback.
• Provide professional develop and career track mentoring to GMs and AMs.

Achieve Operational Excellence in all stores using structured approach.

• Reinforce execution of key company policies and standards.
• Identify and diagnose most important ongoing operational gaps in under performing stores.
• Develop formal action plans to resolve gaps.
• Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required.

• Review key financial variables as part of store visit "pre-planning".
• Analyze and track key financial/operational data to derive meaningful business insights.
• Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results.
• Present financial/operational weekly updates during Market Leader and area GM meetings.
• Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.

• Coordinate with Market Leader and field support to develop market business plans.
• Drive the development and execution of Local Store Marketing.
• Coordinate field support resources (Market Specialists) to execute LSM initiatives.
• Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.).
• Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities.

• Bachelor's Degree preferred.
• Minimum 3 years multi-unit experience in restaurant/retail industry.
• Experienced in ensuring operational effectiveness for multi-unit organi.