NOC Technician II

Overview

Behind every song that reaches millions of listeners is a team ensuring the signal never stops. As a NOC Technician II
, you’ll be at the heart of K‑LOVE’s broadcast and IT operations—monitoring, troubleshooting, and safeguarding the nationwide infrastructure that keeps our mission moving forward. From RF systems to core networks, you’ll be a trusted technical partner who ensures reliability, compliance, and excellence across every platform.

• Advanced RF Broadcast Support
  • Respond to complex or recurring RF alarms and outages, using deep system knowledge to identify root causes and implement long-term solutions.
  • Analyze telemetry trends and performance data across multiple transmitter sites to proactively detect degradation or abnormal behavior.
  • Coordinate corrective action plans with Field personnel, ensuring resolution timelines, testing protocols, and proper documentation are followed.
  • Proficiency in database script generation for all equipment and all rack configurations with proper logic for effective SNMP alarm management.
  • Support advanced troubleshooting of audio chain components, including signal flow analysis across encoders, processors, multiplexers, and satellite backhauls.
  • Contribute to RF system upgrades and rollouts, supporting configuration, validation, and remote commissioning of new broadcast equipment.
  • Train and mentor junior NOC Technicians in interpreting remote control data, handling RF alerts, and understanding FCC compliance requirements.

• Enhanced Network Infrastructure Oversight
  • Resolve escalated network issues involving routing protocols, VLAN configurations, firewall policies, or cross-site connectivity problems.
  • Monitor and validate complex network relationships, including multicast configurations, VPN tunnels, and hybrid cloud infrastructure dependencies.
  • Participate in network maintenance windows, supporting firmware upgrades, config changes, or failover testing as part of the operations team.
  • Support integration between broadcast systems and IT infrastructure, such as IP-based audio transport, SNMP monitoring, or broadcast-over-IP platforms.
  • Lead investigation of intermittent or chronic IT service issues, working with cross-functional teams (IT, Info Sec, Broadcast Engineering) as needed.

• Operational Process & Reliability
  • Review and improve SOPs for alarm handling, troubleshooting procedures, and shift handoffs to increase team efficiency and consistency.
  • Identify systemic issues and recommend improvements to monitoring thresholds, alert routing, or preventative maintenance plans.
  • Act as lead technician on shift, coordinating team response to major incidents, validating troubleshooting steps, and ensuring accurate documentation.
  • Manage escalations with external vendors, such as satellite service providers, remote connectivity carriers, or equipment manufacturers.

• Reporting, Documentation & Quality Control
  • Oversee accuracy of log entries, work orders, and event tracking, ensuring completeness and compliance with internal and regulatory standards.
  • Perform root cause analysis and produce post-incident summaries that contribute to long-term operational improvements.
  • Create training documentation and job aids for new tools, procedures, or systems introduced to the environment.

• Leadership & Professional Development
  • Serve as a technical resource and escalation point for entry-level team members, providing informal leadership and mentoring support.
  • Participate in cross-team meetings, offering NOC perspectives on operational impacts, monitoring needs, or deployment readiness.
  • Demonstrate ownership of assigned systems or regions, proactively ensuring their health, uptime, and documentation accuracy.
  • Continue professional development in areas such as networking (e.g., CCNA-level topics), broadcast engineering, or cloud systems (e.g., AWS fundamentals).

• Associate’s degree in Broadcast Engineering, Networking, or Information Technology.
• License/Certification
  • Industry certifications preferred (e.g., CompTIA Network+, SBE CBT).
• 2–4 years of experience in a NOC, broadcast, network support, or hybrid technical environment.
• Proficiency in troubleshooting RF…