Licensed Optician Assistant Manager

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Requisition : 913729
Store #: 000724 Lens Crafters
Position: Full-Time

Total Rewards:
Benefits/Incentive Information

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. We focus on quality care to see the joy in life and innovate the future in optical care. Every person who enters our doors should feel our passion for care, and we’re committed to taking care of our team so they can deliver the best experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in vision care.

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager & behaves as a business owner within the marketplace & Lens Crafters organization. Represents Lens Crafters as the premier destination for all vision needs within the community & delivers key performance metrics.

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan;
    Conversion & Customer Count, Comp Growth;
    Increased Traffic;
    Store Operating Profitability;
    Continuity of Care, Exam Growth & Retention Goals;
    Net Promoter Score;
    Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceeds all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long‑term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following:
  • Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
  • Adjusts &/or repairs eyewear.
  • Presents and dispenses eyewear & creates a lasting impression.
  • Performs accurate digital measurements.

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non‑licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total…