Retail Store Manager

We are seeking a passionate, responsible Retail Store Manager for one of our flagship retails stores. Help spread the Byrna products and mission to make a difference in the community by offering an onsite location to learn about our products, test them in a secure range area, and purchase right there!

Responsibilities:

• Managing retail stores, including store operations, strategic planning, event planning, loss prevention, and budgeting/expense controls.
• Deliver Exceptional Customer Service and handle all customer service-related issues.
• Hiring, training, and supervision of store teams with an emphasis on safety and development of store personnel for additional growth and responsibilities.
• Execution of key retail metrics to standards including Sales Targets, Conversion, Address Capture, Email Conversion, and Customer Service scores.
• P&L management, including top-line and bottom-line performance.
• Specific emphasis on managing labor, refunds, total gross margin, and supplies within budget.
• Assist in setting marketing and merchandising strategy and ensure high level of execution.
• Maintaining execution of sales audit controls in all stores, including daily paperwork, receiving/returns, inventory controls, and other paperwork.
• Maintaining the display and layout of merchandise.
• Executing physical Inventory controls.
• Execution of Human Resources initiatives and compliance.
• Responsible for maintaining staff motivation.
• Oversee product ordering & inventory replenishment.
• Plan and execute store events.
• Other duties as assigned.

Qualifications/Requirements

• 7+ years of retail management experience required
• Organized, detail-oriented self-starter with the ability to push through projects and deliverables after being given necessary instruction.
• Strong interpersonal communication, organizational, and analytical skills
• Experience with firearms or in a security environment
• Highly motivated and able to work independently and under pressure
• Ability to learn new software and systems quickly.
• Positive attitude and willingness and ability to work a flexible schedule
• Any experience with SAP Business One is a plus but not required.