Corporate Project Admissions Director

Overview

Corporate Project Admissions Director

Location
:
Remote

Our Mission

As one of the nation's leaders in treating individuals with co‑occurring mood, addiction, eating disorders, and trauma, Acadia Healthcare places a strong emphasis on our admissions & intake functions to allow us to help every possible person in need.

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Acadia Healthcare is currently interested in hearing from dynamic, results driven candidates who may be a fit for the Corporate Project Admissions Director position. The Corporate Project Admissions Director will be supporting and travelling to Acadia admissions departments around the country. The Corporate Project Admissions Director will act as the Admissions Director at facilities that have a vacancy. In addition, this Director will be responsible for identifying gaps in the admissions process, recognising training needs, and delivering actionable items to the facility admissions directors that support a smooth and efficient admission process for new patients.

Who Should Apply
:
Existing Admissions/Intake Directors or highly

Faʻ experience Team Leaders/Admissions Staff with previous Deploy responsibilities as part of an acute psychiatric hospital working with those needing mental health and substance abuse services.

Job Functions:

• Travelling to Acadia facilities serving as the Project Admissions Director and working front end operations staff (~100% of the time will be spent travelling / at Acadia facilities)
• Defining and measuring individual admissions related goals at each facility.
• Supporting and training facility admissions departments on how to meet or exceed their facility’s admissions‑related performance goals, including ADC, number of admissions, conversion rate, client service productivity and admissions staff engagement.
• Coaching and developing facility admissions departments to improve their ability to build and manage an effective, high‑performing admissions team.
• The development and oversight of admissions‑related processes, systems and reporting in accordance with facility needs and company standards and best practices.
• Supporting facility admissions teams with building and maintaining relationships with key stakeholders within and outside the organization including facility management and staff, marketers, Admissions Support Center (ASC) leadership and staff and selected referents.
• Participating in Acadia initiatives to improve admissions capabilities and define standards and best practices across the company.

Essential Responsibilities:

Identify Gaps in the Admissions Process – Assess and recognise gaps and opportunities to improve facility admissions operations and key performance indicators

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• Evaluate facility admission departments’ overall functions via standardised tools.
• Utilise corporate and facility telephonic reports to identify and improve admission departments’ call data metrics.
• Observe, assess and Challenges the facility’s preadmissions process from initial contact to time of physical admission. Yönet the goal being a lean and efficient process to help as many clients as possible.

Improve Admissions day‑to‑day operations – Provide key support in the improvement of admissions‑related processes, systems, and reporting.единplist.

• Ensure the facility’s daily/weekly/monthly inquiry volume targets are being met through monitoring of fax, phone webform; initiate outreach to referral sources and ASC; lead facility Admissions Departments on conducting outbound calls to referents and call backs on old inquiries; and undertake other actions to help generate inquiries as needed. Provide feedback to the Business Development Director regarding service recovery opportunities.
• Ensure the department’s inquiry calls are followed up on in a timely way and are worked to the close with a constant sense of urgency.
• Monitor facility admissions staff productivity and performance (e.g. inquiries per staff, conversion rates, time to close) via CRM and adjust processes, schedule, and workload to ensure the admissions team is meeting customer service and goals.
• Use CRM reports and dashboards, and other data, to monitor progress and identify issues needing corrective…