ServiceNow Developer

We are seeking a highly skilled and experienced Service Now Developer to support the ongoing development, enhancement, and maintenance of our Service Now platform. The ideal candidate will possess deep expertise across multiple Service Now modules (e.g., ITSM, ITOM, HRSD, CSM, Sec Ops) and have a strong background in scripting, integrations, and platform architecture. This role will be key to delivering solutions that align with business goals and enterprise service management strategies.

** Key Responsibilities*
* + Design, develop, and implement Service Now applications and enhancements using JavaScript, Flow Designer, Script Includes, Business Rules, UI Policies, etc.

+ Lead the development of solutions within ITSM, ITOM, HRSD, CSM, and/or other modules based on organizational priorities.

+ Collaborate with stakeholders, BAs, and process owners to understand requirements and deliver efficient, scalable Service Now solutions.

+ Build and manage REST/SOAP integrations with external systems and internal tools.

+ Support platform upgrades, clone processes, and performance tuning.

+ Ensure development follows best practices, coding standards, and governance models.

+ Troubleshoot issues, perform root cause analysis, and provide timely resolution for incidents and problems.

+ Create and maintain technical documentation and knowledge articles.

+ Mentor junior developers and contribute to the team's technical growth.

** Required Qualifications*
* + 3-5+ years of hands-on development experience with Service Now.

+ Proven experience with JavaScript, Glide API, and Service Now development frameworks.

+ Strong experience in one or more modules: ITSM, ITOM, HRSD, CSM, Sec Ops, etc.

+ Experience creating custom applications and/or managing Scoped Apps.

+ Familiarity with Service Now integrations using REST, SOAP, and MID Server.

+ Knowledge of CMDB, Flow Designer, and Performance Analytics is a plus.

+ Service Now Certified System Administrator (CSA) required.

+ One or more advanced certifications (e.g., CIS-ITSM, CAD, or Application Developer) preferred.

** Preferred Skills*
* + Strong analytical and problem-solving skills.

+ Ability to manage multiple priorities in a fast-paced environment.

+ Excellent written and verbal communication skills.

+ Agile/Scrum experience is a plus.

** Work Environment*
* + Work Remotely.

+ Opportunity to work on a growing, enterprise-wide platform with innovation initiatives including AI, Virtual Agent, and Process Automation.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment.

This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment;
Simply go to  to obtain the main telephone number of the facility and ask for Human Resources.