IT Project Manager

Overview

This will be a Hybrid role (2 days onsite per week) based out of our Franklin, TN office.

Job Summary:

The IT Project Manager is responsible for leading and delivering technology initiatives that support clinical operations, practice growth, and enterprise strategy across our Dental Support Organization (DSO). This role partners closely with IT, clinical leadership, operations, vendors, and executive stakeholders to ensure projects are executed efficiently, on time, within scope, and aligned to business objectives.

The IT Project Manager will oversee a portfolio of initiatives including infrastructure upgrades, practice technology deployments (PMS, imaging, CBCT, VoIP), cybersecurity enhancements, cloud migrations, and enterprise system implementations.

This individual ensures strong governance, clear communication, proactive risk management, and minimal disruption to patient care during implementations.

Success in this role requires strong technical fluency (networks, servers, security, cloud environments), structured project execution discipline, vendor coordination expertise, and the ability to operate effectively in a multi-site, fast-paced healthcare environment.

Specialized Dental Partners is one of the nation’s leading dental support organizations for Endodontic, Periodontic, and Oral Surgery practices. With more than 250 practice locations and over 430 doctors across the United States, Specialized Dental Partners empowers specialists to focus on exceptional patient care while the organization delivers tailored business, operational, and strategic support.

Essential Duties and Responsibilities:

• Project Leadership & Delivery
  • Lead end-to-end execution of IT projects across practices and corporate functions (infrastructure, PMS, imaging, CBCT, VoIP, cybersecurity, cloud, and enterprise systems).
  • Develop detailed project charters, schedules, budgets, resource plans, and communication plans.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Manage multiple concurrent initiatives across geographically dispersed locations.
• Clinical & Operational Alignment
  • Coordinate closely with practice managers, clinical teams, and operations leaders to minimize patient care disruption during implementations.
  • Develop go-live strategies that reduce chair downtime and protect production.
  • Align technical implementations with business goals and growth initiatives (de novos, acquisitions, relocations).
• Technical Oversight
  • Partner with infrastructure and security teams to ensure proper network readiness, server capacity, endpoint standards, and cybersecurity compliance.
  • Validate software version compatibility (PMS, imaging, CBCT) prior to upgrades or relocations.
  • Oversee system testing, validation, and post-implementation stabilization.
• Vendor & Third-Party Management
  • Coordinate external vendors including imaging manufacturers, PMS providers, telecom providers, and MSP partners.
  • Ensure vendor deliverables align with contract scope, timelines, and quality standards.
  • Facilitate issue escalation and resolution during implementation windows.
• Risk & Issue Management
  • Identify, assess, and proactively mitigate project risks (technical, operational, regulatory).
  • Maintain risk logs and issue trackers; lead resolution efforts.
  • Conduct impact analysis for scope changes and communicate implications clearly.
• Governance & Reporting
  • Provide regular status updates to IT leadership and executive stakeholders.
  • Track KPIs including budget adherence, timeline performance, practice downtime, and post-go-live stability.
  • Ensure proper documentation, change management, and knowledge transfer.
• Change Management & Adoption
  • Support end-user training coordination and readiness planning.
  • Drive stakeholder engagement to ensure successful adoption of new systems.
  • Gather post-implementation feedback and identify continuous improvement opportunities.
• Standardization & Process Improvement
  • Contribute to PMO governance standards, templates, and playbooks.
  • Identify opportunities to standardize infrastructure, implementation workflows, and vendor coordination.
  • Support scalability as the organization grows…