Service Desk Analyst

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This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/yr - $23.00/yr

Job Title: Service Desk Analyst

Location (city, state): Franklin, TN

Benefits: This position is eligible for medical, dental, vision, and 401(k).

• 0–2 years service desk or desktop support experience.
• Associate’s degree in related field OR equivalent experience.

Job Description: The Service Desk Analyst will handle incoming service requests via phone, email, and the ticketing system, resolving issues when possible and escalating when needed. They will support end users through remote access, phone, and in-person troubleshooting, while installing and maintaining desktops, laptops, peripherals, and software. The role also includes assisting Sys Admins with infrastructure tasks across servers, networks, storage, and security, performing follow-ups, completing daily/weekly/monthly assigned tasks, and keeping all documentation up to date.

REQUIRED

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Entry level

Full-time

Information Technology and Customer Service