Business Sales Engineer

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At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction:
  Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k + Match, HSA, and more!

The Sales Engineer is a technical partner to our Enterprise and SMB Account Executives. This position will translate customer requirements into the right telecom and internet solutions, build technical confidence with prospects, and support the sales process from discovery through implementation handoff. The role is ideal for someone who can speak “network” and “business” equally well—designing practical solutions while helping the account executives win complex opportunities.

Serves as a collaborative member of the sales team to support the marketing and sale of the company’s product lines. Provides customers with insight into current and emerging network solutions. Works closely with sales teams on customer presentations, RFPs, and the technical designs of new opportunities. Integrates an understanding of business objectives and functional priorities while acting as a key contributor in a complex, fast-paced environment.

The role requires a positive, team-oriented professional who thrives in an innovative and cohesive workplace.

Regularly scheduled work hours are 8am-5pm Monday through Friday, with customer site visits as required. This is a direct-hire, full-time (40+ hours per week), on-site position located at our Franklin, TN office.

• Partner with Account Executives on discovery calls to identify technical requirements, current-state environment, constraints, and success criteria.
• Design and recommend solutions across fiber internet, Ethernet, DIA, WAN, SD-WAN (as applicable), voice, and related business connectivity services.
• Develop high-quality technical proposals, including network diagrams, architecture overviews, scope, assumptions, and requirements.
• Support complex deal strategies through technical qualification, solution positioning, risk identification, and competitive differentiation.

• Lead technical presentations and demonstrations; explain concepts such as redundancy, SLAs, QoS, routing, and security in clear business-focused language.
• Conduct site surveys and technical assessments to validate feasibility and implementation needs.
• Serve as the “technical closer” in later-stage opportunities by answering questions, addressing objections, and aligning stakeholders.
• Attend customer installations as necessary to ensure successful implementation of services ordered.
• Cultivate local partnerships and organizational affiliations to positively promote and position the United Communications brand within the communities served; actively participate in community events and service opportunities throughout the year.
• Provide technical support for local events and industry trade shows, as required.

• Collaborate with cross-functional teams, including Network Engineering, Construction, Provisioning, and Project/Implementation to confirm serviceability, timelines, and costs.
• Provide clear handoff documentation to implementation teams, including requirements, configuration details, schematics, key contacts, and milestones.
• Maintain accurate and up-to-date…