Operations Technician

Overview We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice IT professional eager to gain hands‑on experience in a dynamic, high‑tech environment. We take pride in what we do and seek someone who is equally passionate about providing top‑tier customer service and representing TierPoint’s reliability and operational excellence.

Schedule Monday – Thursday, 8:00 pm – 6:00 am

• Assist in the installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart‑hands support for customer advanced issues and concerns.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Perform regular facility security and operational walk‑throughs for issue identification, reporting, and documentation.
• Follow methods of procedures (MOP) for equipment and cabling maintenance.
• Escalate critical incidents to senior engineers or management when necessary.
• Proactively manage ticket queue for timely request response and completion.
• React to alarms promptly and, if needed, escort and supervise third‑party vendors.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.

• High school degree or equivalent.
• Adequate professional experience and knowledge to perform job responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize, organize, and work on multiple projects simultaneously.
• Ability to work independently and collaboratively in a fast‑moving environment with tight deadlines.
• Proficiency in using MS Office Suite and Windows‑based applications.

• Prior experience in the data center industry.

• Data‑center operations environment.
• Shift work: availability for on‑call duties and occasional shift work, including nights and weekends as required.
• Physical requirements:
  
  able to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.

Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. Pay Range: $19.91 – $29.87. The actual compensation may vary based on skill set, experience, location, and other relevant factors.

TierPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.