Spa Concierge

Join to apply for the Spa Concierge role at Southall - Farm and Inn.

Position: Spa Concierge Reports to: Spa Manager Job Type: Full Time, Non-exempt

Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The Spa at Southall is restorative and replenishing, rooted in the healing properties of the earth. With eight individual treatment rooms, two suites, a steam room, sauna, relaxation lounge, an outdoor mineral pool overlooking Lake Mishkin, a medicinal herb garden, and healthy food options, guests experience a calming, nature‑infused retreat.

• Be on time for shift and maintain consistent, regular attendance record
• Maintain personal appearance and grooming standards consistent with Southall standards
• Properly open and close spa each day according to Standard Operating Procedures
• Maintain a clean, safe, fully stocked and well‑organized work area
• Accurately book, change and cancel spa appointments
• Be knowledgeable of all services offered and accurately describe them to guests
• Acknowledge and greet everyone who enters and leaves spa facilities
• Process cash, credit card, and credit transactions accurately, protecting company assets
• Maintain a Spa Desk bank
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
• Handle guests’ questions and concerns promptly, professionally and courteously
• Resolve guest complaints in a manner that promotes a positive outcome
• Utilize spa computers with skill and proficiency, documenting guest information in electronic records as directed
• Answer the phone promptly and use the guest’s name throughout the conversation
• Work cooperatively and professionally with all departments
• Attend regular meetings as directed by the Spa Director and Spa Manager
• Perform other related duties as assigned by the Spa Manager
• Oversee and maintain the cleanliness and neatness of the front desk and spa facilities
• Conduct tours of the facility as requested
• Promote positive guest relations by providing prompt, courteous and efficient service
• Work diligently to support Southall philosophy throughout the property
• Cultivate and maintain staff morale
• Comply with all departmental and company policies
• Maintain confidentiality of all Southall proprietary information
• Maintain accurate property information through daily use of email and other communications
• Provide guests with a 5‑star experience

• Detail‑oriented with the ability to multi‑task
• Enthusiastic with excellent customer service skills
• Excellent communication, listening and computer skills
• Ability to work in a high‑volume, busy service environment while maintaining composure and focus on the guest
• Team player
• Preferred experience in a luxury resort, exclusive club or high‑end spa setting

• High School diploma or equivalent

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

• Entry level

• Contract

• Other
• Hospitality