PSC Phleb Registration Representative

PSC Phleb Registration Representative – Quest Diagnostics – Franklin, TN, Monday to Friday, 7:00 AM to 4:30 PM.

Pay range: $17.75+ per hour. Successful candidates may be eligible for an annual performance bonus.

We are proud to offer best‑in‑class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part‑time or full‑time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Greet customers appropriately. Treat all customers in a courteous manner.
• Ensure patient registration is completed accurately and on time.
• Data entry as needed.
• Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
• Handle customer inquiries by telephone and in‑person.
• Collect payment, if applicable.
• Maintain required records and documentation.
• Read, understand, and comply with departmental policies, protocols and procedures: procedure manuals, safety manual, compliance manual, employee handbook, quality assurance manual.
• Assist with compilation of monthly statistics and data.
• Perform basic clerical duties, i.e. filing, faxing, preparing mail.
• Demonstrate organizational commitment and values of Quest Diagnostics.
• Adhere to departmental and company policies.
• Report on time to work, following attendance guidelines.
• Answer the telephone in a friendly and helpful manner, incorporating the company name, self‑identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensure that HIPAA Compliance regulations are followed; use test translation tables.
• Complete all required training.
• Order necessary supplies.
• Other duties as required to meet the customer requirements.
• Complete special projects as requested by supervisor or manager.

Required

Work Experience:

• One year customer service experience.
• Keyboard/data entry and PC experience.

Preferred

Work Experience:

N/A

• Extensive use of phone and PC.
• Prolonged standing/sitting.
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking.
• Vision - requires constant mental visual attention to details.
• Walking.
• Balancing.
• Bending/Kneeling.
• Pushing/Pulling.
• Reaching/Twisting.

• Medical terminology preferred.
• The position requires the ability to effectively communicate in English.

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high‑volume setting.
• Type at least 30 WPM, accurately. PC skills and MS Office applications.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Other | Industries:
Medical and Diagnostic Laboratories.