Hospitality​/Tourism Management Internship - Water Park Summer

Job Summary: This position is responsible for assisting in all hospitality aspects in day-to-day park operations in a manner consistent with the Mission and Values of the company.

• Serving as a Front Line Host and PIC (Person In Charge) for the assigned team.
• Participating in Safety, Management and Team Lead meetings.
• Learning scheduling procedures.
• Learning time keeping procedures.
• Learning performance review procedures.
• Assisting with labor and revenue budgets.
• Assisting with creating and implementing improvements in guest excellence, profit contribution and job satisfaction.
• Assisting with team projects including surveys, appreciation events, and company parties.
• Participating in Park Manager Assistant program.
• Assisting Management team with various tasks.
• Completing one project benefiting the focus area as determined by Management.

Management reserves the right to change and/or add to these duties.

• Able to project the company image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co‑workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must enjoy working with people of varied ages, experiences, and education levels.
• Must have a positive and enthusiastic attitude towards job, tasks, coworker, other hosts and guests.
• Must have a professional demeanor, mature, focused and articulate.
• Must be willing to accept changes in work schedule and work assignments.
• Must be able to maintain required attendance.
• Must be self-motivated and able to deal with fast paced, stressful environment.

• Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Able to hear, see and speak.
• Able to speak, read and write English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to work outdoors.
• Able to walk quickly, kneel, twist, reach and bend.
• Must have depth perception and the ability to see near and far.
• Able to operate ride controls/control panel.
• Able to operate fire extinguisher.
• Able to think clearly and react quickly and calmly to changing situations.
• Able to move about and react quickly in emergency situations.
• Able to learn quickly and be multi-tasking.
• Able to tolerate all outdoor elements – wind, rain, high/low humidity, direct sun, temperatures from 0 F – 110 F
• Able to tolerate noise.
• Able to tolerate heights.
• Able to climb steps and has good balance.
• Able to make sound decisions.
• Ability to lift and carry up to 50 pounds.
• Able to tolerate approved exposure levels of various chemicals found in cleaning solvents.
• Able to memorize written safety procedures.
• Able to perform reading, writing and math skills necessary to:
  • take messages, professionally communicate in writing
  • contribute to written team communications
  • add, subtract, multiply, divide, calculate make change and operate a register
  • analyze statistical information
• Able to remain alert and attentive.