Local Assistant - VIP Nation

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Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Assist VIP Tour Rep by executing a seamless and exceptional experience for fans. You are the first face the VIP will see when they check-in for their VIP activation, so a friendly, informed and engaging presence is essential to providing the high‑level standards VIP Nation is known for by the artist and fans all over the world.

• Follow prompts for arrival, uniform and what to bring with you
• Represent the artist and VIP Nation in a professional, friendly, and accommodating manner
• Greet/check in fans and manage will call lists via iPad
• Possess knowledge of the VIP offerings and answer fan questions including communicating directions or personally escorting fans to the next area
• Provide high level customer service and desire to help
• Set up/break down the VIP hospitality room
• Set up/break down the check in location and dedicated VIP entrance
• Maintain positive relationships with venue staff and VIP Nation staff
• Be reliable & punctual
• Handle company electronics with care
• Prepare gift bags and count merchandise inventory
• Carry boxes, water, supplies up to 50 pounds
• Distribute credentials and merchandise
• Take guest photos at photo opportunity locations
• Report any mishaps or guest complaints/issues to the VIP Tour Reps
• Follow all backstage and tour protocol including but not limited to staying out of restricted areas, filming or posting sensitive materials or backstage areas.

• Prior event and/or music touring experience helpful but not mandatory
• Comfortable with public speaking
• Ability to provide high level customer service
• Quick‑thinking and problem‑solving skills
• Follow directions and complete assigned tasks
• Ability to make clear concise decisions, and ask questions without hesitation
• Ability to work in a demanding and fast paced environment
• Detail oriented
• Basic knowledge of Apple products and app use
• Ability to walk/stand for long periods of time and carry up to 50 pounds
• Due to the nature of the position, candidates must be at least 18 years of age

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

401(k) program with company match, stock reimbursement program

New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

Volunteer time off, crowdfunding match

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented…