CRM Business Analyst

Overview

Bring your analytical mindset and passion to a team that’s transforming donor engagement. As our CRM Business Analyst I, you’ll play a key role in optimizing Salesforce as a powerful engine for fundraising and relationship-building. From uncovering business needs to supporting system enhancements and delivering clear, actionable insights, you’ll help shape scalable solutions that drive both today’s operations and tomorrow’s growth in a mission-driven environment.

In addition, a VALUES FIT is top priority. Do our values align with yours? Mission, Beliefs & Values. If so, please read on.

Here’s just some of what you will be doing daily…

• Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement
• Recommend best practices for streamlining workflows and strengthening system performance.
• Translate business needs into functional Salesforce solutions
• Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights.
• Troubleshoot data and system issues, partnering with technical teams for resolution.
• Support Gift Services processes by ensuring accurate and timely gift entry and donor support.
• Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms.
• Provide training and onboarding support for new hires to ensure effective adoption of CRM processes

We are looking for a very specific skill set and business acumen. If you can say yes to each of these requirements, then we want to meet you!

• Bachelor's Degree, or combination of education/training with relevant experience.
• Minimum 1-3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes.
• Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements.
• General understanding and curiosity of how systems and processes work.
• Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
• Organized, detailed, and customer focused
• A collaborative communicator who thrives in a team environment.
• Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events.

EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences to have a meaningful relationship with Christ.”