MRO Business Analyst

Job Title

Business Analyst MRO – Pricing & Sales Operations

Franklin, TN (Fully In-office)

We are seeking an MRO (Maintenance Repair and Operations) Business/Pricing Analyst to join our fast‑paced Pricing Analytics - Sales Operations team. This role supports our sales organization through pricing assessments, analytics, and data‑driven insights specific to the MRO category. The person in this role will analyze large, consistently changing data sets, translate complex MRO pricing structures into clear savings stories. They will function as a knowledgeable resource for sales, category leadership, and other functional areas of the company as we continue to expand our MRO capabilities.

This position will report directly to the MRO Category Manager and indirectly to the Senior Manager of the Pricing Analytics team. It works in‑office alongside the Pricing Analytics team, allowing for daily guidance, collaboration, professional development, and support in navigating work products, stakeholder interactions, and process expectations.

The ideal candidate is strategic, analytical, curious, organized, and able to work independently while thriving in a team environment. They must be comfortable working with complex pricing, catalog structures, and conversions; adapt quickly in a dynamic, consistently fast‑paced environment; and apply proven approaches to familiar scenarios while discerning and addressing the unique details that make each situation distinct.

• Become a subject matter expert for the company’s MRO pricing assessment process and category strategy, including suppliers, catalog structures, pricing models, UOM conversion complexities and expectations in the MRO space.
• Provide guidance to the sales team by answering detailed questions related to MRO contract specifics, methodologies, and savings analyses.
• Present findings and presentations to sales and team members, often engaging with Senior Management stakeholders.

• Collect, clean, format, and analyze complex business data sets using multiple systems, platforms, and file formats.
• Create clear and compelling customer‑facing presentations that consolidate MRO spend data into accurate, concise pricing and savings stories.
• Develop ad hoc assessments and reports.
• Identify data quality issues and ensure accuracy, consistency, and completeness in all deliverables.
• Help develop and maintain internal databases.

• This role operates in an environment where deadlines are critical and external expectations must be managed proactively. The ideal candidate balances competing priorities and maintains clarity under pressure.
• Communicates effectively with internal and external stakeholders to deliver high‑quality work on time.
• Proactively manages expectations, escalates issues appropriately, and resolves ambiguous analytical problems. The ideal candidate leads with solutions, not problems.
• Maintains, tracks, and prioritizes deliverables across assessments, reporting tools, Salesforce records, and internal analytics systems.

• BA/BS in business, analytics, engineering, computer science, social sciences, math, statistics, or equivalent professional experience.
• 2–3 years of MRO experience strongly preferred, particularly with supplier catalogs, pricing structures, and UOM conversions.
• Knowledge of public versus private sales markets and expectations is a plus.
• Ability to work cross‑functionally with a diverse range of individuals and backgrounds.
• Advanced Excel skills including pivot tables, XLOOKUP, complex formulas, conditional logic, formatting, and charts.
• Strong analytical skills with excellent attention to detail and the ability to analyze and communicate complex data clearly.
• Capable of managing competing priorities.
• Strong written and verbal communication skills, including the ability to consolidate and present findings to senior stakeholders.
• Initiative‑taking, organized, adaptable, with a growth mindset.
• Familiarity or experience with Tableau, Salesforce, Alteryx, and data warehouses preferred.
• Programming language knowledge is a plus.