Customer Service Specialist

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Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play.

Join a groundbreaking team at the forefront of Peer-Powered Support
, empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger—together, we can change lives and create lasting hope!

Position: Customer Service Specialist

Job Type: Pool / Non-Exempt

Shift Details: Rotating Days As Needed – 7:00 PM to 7:30 AM

Work Location: Crisis – Franklin County Crisis Care Center – Columbus, OH

Salary/Hourly Wage: $17.00 – $21.00/hour

Specialties / Licenses or

Certifications:

Summary of Job: The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.

Essential Duties and Responsibilities:

• Guest Care & Advocacy:
• Answers telephones and acts as receptionist for program, triages phone calls and gathers pertinent information from callers to accurately log the data elements of each call.
• Performs functions necessary for the initial registration and inputs individual’s data into computer.
• Compliance &
  
  Risk Management:
  
  
• Assists in the process of gathering data necessary to perform billing and audit functions as requested.
• Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
• Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Cross-Functional Collaboration:
• Oversees the use, maintenance, and repair of office equipment.
• Maintains petty cash.
• Additional Duties:
• Performs routine typing and other clerical tasks including organizing, filing, copying and faxing.
• Maintains an organized office filing system that assures confidentiality of all documents.
• Ensures the facility reception areas are neat and orderly at all times.
• Assists in ordering and stocking office supplies as needed.
• Performs other related duties as assigned.

Benefits: As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, access to mental health resources and wellness programs, a strong retirement plan with company matching, generous paid time off, and ongoing opportunities for professional development and training.

Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Education / Licenses: High School Diploma or equivalent, Associate’s Degree preferred.
• Experience: Minimum of one (1) year of clerical or office experience required.
• Skills: Excellent computer skills, including Microsoft Office Suite; effective communication both verbally and in writing; excellent interpersonal skills; excellent customer service skills; organizational skills and a high degree of accuracy; works cooperatively in a team environment; must be able to pass de‑escalation training, as defined by state requirements.
• Driving Requirements: If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy. If not qualified to drive per driving policy, a Non‑Driver Attestation form must be signed.
• Miscellaneous Requirements: Must be at least 18 years old unless residing in a state where funder or government regulations set a…