Senior Aquatics Specialist
Listed on 2026-02-08
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Entertainment & Gaming
Customer Service Rep
Overview
Create a healthier, brighter future for pets, pet parents and people. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
Petco is a health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We are focused on purpose-driven work, and strongly believe what is good for pets, people and our planet is good for Petco.
Responsibilities- Ensure that all aquatic life in the PCC are receiving appropriate care by adhering to all operational guidelines, policies, and procedures, completing all aquatic maintenance, assessing and addressing aquatic life health and conditions (e.g., medicate, water change, remove from sale, etc.), and creating Companion Animal Incident Reports as needed.
- Complete and apply training programs to maintain a high level of expertise and educate other PCC partners in aquatic care and maintenance.
- Effectively place aquatic life orders and special-order requests to maximize sales and inventory to meet customer needs.
- Act as primary resource, utilizing our selling model to support guests and other PCC partners regarding all aquatic education and care.
- Participate in the completion of all aquatic life physical inventory counts. Collaborate with the CAL to analyze department inventory management data, CAPI results and recommend areas for improvement.
- Ensure aquatic life and merchandise is stocked, priced, and displayed to create a great presentation for our guests, including routine housekeeping tasks such as aquarium system maintenance, sweeping/mopping floors, dusting, etc.
- Accurately complete required digital paperwork (e.g., water test results, receiving POs, etc.) in a timely manner within the aquatic department.
- Performs additional duties and projects as required or assigned with or without regular supervision.
- UTILIZE SELLING BEHAVIORS. Provide an amazing guest experience within our Pet Care Center locations by applying selling behaviors to identify and solve guest needs.
- CONTRIBUTE TO A SAFE ENVIRONMENT. Maintain safety protocols; the safety of partners, guests and pets is the top priority.
- BE A PART OF A COLLABORATIVE CULTURE. Work as a great teammate to support health and wellness needs of pets.
- ENGAGE IN YOUR CAREER. Participate in developmental programs to support continued growth throughout your career.
Minimum of one year of experience working with and/or caring for freshwater and marine aquatic life. Strong knowledge of aquatic life and aptitude for sales techniques. Professional appearance and demeanor, with a genuine interest in animals and their care. Good interpersonal and verbal communication skills for interaction with the public, PCC partners, leaders, and external veterinary partners.
CertificationCompleting all assigned Petco Animal Care training programs is required for this role.
Education/SkillsHigh school diploma or equivalent (GED). Ability to demonstrate proficiency in mathematics and basic accounting relationships and strong communication skills.
Supervisory Responsibility- None
Most duties are indoors; guest carryout may require leaving the PCC briefly. This role requires bending, kneeling, moving merchandise (up to 50 pounds), and standing for long periods. Flexible schedule including evenings and weekends to meet PCC needs.
Equal Opportunity EmployerPetco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
Salary Range: $13.00 - $22.00. Start Rate: $15.00. Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see
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