Inside Sales Representative

Location

Franklin (just off Route 495; free parking)

• 1+ years of customer service or sales experience in a corporate setting doing inbound and outbound calls/emails with customers, sales reps and internal departments
• MS Office

• Syteline (also known as Infor CSI)
• Microsoft Dynamics
• Manufacturing
• Has worked at a company with many products and SKU's

The Inside Sales Representative provides prompt, professional sales & sales support to internal and external customers with accuracy and efficiency. Major responsibilities include supporting Regional Sales manager and agents in attaining sales goals through effective relationship building with customers, developing quotes & pricing, order entry, and post‑sales support.

• Works within a team environment to build strong customer relationships to achieve monthly/annual sales targets and customer retention
• Works with Regional Sales Manager to build strong customer relationships.
• Manages an existing book of business and development of new customers within a defined territory.
• Identify both customer & product trends in defined sales territory and is part of a team to help communicate territory changes to leadership.
• Provides technical product application support and manages customer needs with engineering department.
• Develops customer quotes, pricing and follow‑up using a CRM system. Utilizes CRM to communicate sales pipeline and development of short‑range product forecasts.
• Performs outbound calling and lead prospecting as required.
• Interfaces with customers and internal resources to ensure timely delivery of customer orders and provides technical assistance on our products and services
• Manages customer adoption rate and sign‑up for our eCommerce platform.
• Manages incoming customer phone calls and email inquiries from customers, company representatives, and sales managers.
• Primary point of contact for setting up new customers, manages customer orders in an ERP system and provides post‑sales support for technical assistance, repair or returned items