Volunteer Engagement Manager

# Volunteer Engagement Manager Franklin Food Pantry Nourishing Neighbors. Building Community.###

Job Description
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* Job Summary:

** The Volunteer Engagement Manager is responsible for the strategic growth, administration, continuous improvement, and impact of the volunteer program. This role builds a culture of engagement, ensuring the program aligns with organizational priorities while deepening partnerships across the community and yielding excellent volunteer satisfaction and engagement.

The Volunteer Manager leads and manages all aspects of the volunteer program, including recruitment, onboarding, orientation, training, and recognition, ensuring volunteers are equipped and engaged to advance The Pantry’s mission. The Volunteer Engagement Manager is a key partner to Operations, Advancement and Communications teams to achieve effective program execution, strengthen stewardship and community visibility, and advance the organization’s mission.
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* Duties and Responsibilities:

**** Volunteer Program Leadership
*** Lead and manage all aspects of the volunteer program including recruitment, onboarding, orientation, training, recognition and compliance, ensuring each volunteer has a clear understanding of their role, expectations, and The Pantry’s values.
* Develop and maintain volunteer policies, procedures, position descriptions, Standard Operating Procedures, Handbooks and standards of conduct to ensure consistent program quality and alignment with organizational goals.
* Ensure compliance with Massachusetts CORI requirements and maintain accurate records.
* Participate in Pantry committees and working groups to represent volunteer perspectives and contribute to advancing mission-driven goals.
* Provide guidance, feedback, coaching, and conflict resolution to volunteers; partner with staff to address performance concerns and promote a collaborative environment.
* Collaborate with the Associate Director to design and implement critical organizational improvements to strengthen volunteer operations and align with The Pantry’s Strategic Plan.
** Engagement and Retention
*** Design, develop and implement annual volunteer recruitment, engagement, and retention strategies with measurable goals for growth and volunteer satisfaction.
* Partner with the Associate Director to design and implement a volunteer recognition program to promote engagement, retention, and a positive volunteer culture.
* Build clear pathways for volunteer participation, including skill-based, youth, community, corporate, and faith-based groups, to diversify the volunteer base.
* Implement systems for ongoing feedback, surveys, and interviews to assess volunteer satisfaction, identify trends, and inform program improvements.
* Identify and cultivate leadership opportunities for volunteers to expand their roles and deepen their commitment to The Pantry’s mission.
** Collaboration and Partnership
*** Partner with the Advancement team to align volunteer engagement with donor stewardship and identify opportunities to engage volunteers in Pantry fund raising efforts.
* Plan and coordinate annual volunteer luncheon in collaboration with the Advancement team.
* Collaborate with Communications to:
* Share volunteer stories, impact data, and program highlights.
* Provide volunteer support at fairs and community events that promote The Pantry.
* Ensure consistent messaging in correspondence and collateral materials.
* Represent the organization at community events, speaking engagements, and recruitment fairs to strengthen awareness and partnerships.
* Support the Associate Director in building and sustaining partnerships with schools, civic organizations, and corporate groups.
* Lead coordination of group volunteer engagements (including youth, community, and corporate groups), managing scheduling, Ambassador staffing, and post- event follow-up.
* Provide support for large-scale volunteer events (e.g., Stamp Out Hunger), Pantry tours, and public engagement opportunities as needed.
** Operational Oversight
*** Oversee the integration of volunteers into daily operations, ensuring coverage aligns with organizational needs and priorities.
* Ensure volunteer shifts are…